Pay As You Go

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JUICE is Domlec’s new Pay As U Go (PAUG) system replacing Suprima which served the company and its customers for 7years. Suprima, a prepaid utility system out of South Africa, did not wholly support the customer’s demand for easier and on demand access to purchasing power. In response, Domlec Information Technology Department took the initiative to address the problem and find a lasting solution to those challenges for both the customer and the company. Here is a simple view of the process.

A brief history

Suprima prepaid (Pay As U Go) system installed in October 2003. Ingenico terminals called PV’II were the primary device used to sell power at the vendor’s location using dial up connections to the server. Frequent connections problems were experienced.

IT Department devised a way to have vendors connect to Suprima via computers instead and assisted vendors with internet service and computers where necessary to accommodate customers quickly. This improved access to prepaid services at the vendors but most of the limitations remained.

IT Department partnered with Utilisol to develop, test and implement the JUICE system. December 2009, JUICE was installed at Domlec and training on usage of the system was started January 31st, 2010, Suprima was shut down permanently as Domlec’s PAUG system and Juice began its role as Domlec’s new and improved system. Read on to learn of the benefits this initiative brings to customers.

Glossary

Juice
Domlec’s new  prepaid (PAUG) system

Juice Wallet
A facility to allow  customer to deposit money for power into their accounts then retrieve the tokens later in whichever amounts they choose up to the full wallet balance.

Token
A 20 digit number for entering into the meter’s keypad

Arrears
Any money you owe the company for electricity.

Vendor
A business place or person who sells power to customers.

Juice Account
A special grouping of all a customer’s electricity transactions

IVR
A system that allows you to conduct transactions with the Juice system via telephone.

Benefits

Purchasing Power

  • You can buy power at your traditional vendors in your hometown and many new locations.
  • You can receive tokens as a printed receipt or a text message on your phone. Let the vendor know how you prefer to receive it.
  • You can ask the vendor to send the token to a cell phone of your choice (eg, your mum at home). Simply provide the vendor with the cell number you wish to use.
  • No need to “keep an emergency token,” just deposit your money in your Juice Wallet by telling your vendor you wish to “fund your Wallet.”  You can then take your power tokens when and in the amounts you want. You can take up to your full wallet balance.
  • You can “sell” power to yourself from your Juice Wallet using your cell phone or calling our automated menu (Interactive Voice Response) at 2556038 and following the prompts
  • You can retrieve the your last token purchased by calling 255 6038
  • In cases where there are printer issues, you can now have the vendor call out your token to you or write it down for you.
  • You can check your arrears balance at your vendor
  • You can draw tokens from your wallet at any vendor


Upon Registration:

  • You will be able to transfer money from your wallet to a friend of family member’s wallet according to your desire thru your online account.
  • You will be able to manage your account from anywhere online
  • You will have access to your Juice account and see all your transactions online
  • You will be able to view and reprint your tokens from your account from any online computer

PAUG Vendor Locations:

OUTLETLOCATIONTEL#VENDORVENDOR #
     
A & A LOW PRICE CENTRECALIBISHIE245-7008 / 5-7655ALLIE MATTHEWV0011
BRIZEE’S MARTCANEFIELD448-2087 / 2088O.D.BRISBANE & SONSV0001
DEE’S INTERNET & COMPUTER SOLUTIONSCASTLE BRUCE2653836 / 4460353WILLA CYRILLEV0049
M & N MULTI CHOICECHANCE3153839/2957249NICHOLAS BRUDEYV0048
SALLIAN DEFOECK/HALL-MASSACRE4492794SALLIAN DEFOEVOO40
LOUISMA GEORGECOLIHAUT2761845/6136187LOUISMA GEORGEV0073
CABIES CORNERCOTTAGE53656/2758168/6175584JANET THOMASV0076
THIS & THATDUBLANC2251145RAYMOND LECOINTEV0031
LEELEE’S HOTSPOTFOND COLE2457144/3177016LIANA PRINCE-CHARLESVOO42
SOLO AUTOGOODWILL2652736HILARY THOMASVOO39
BULL’S EYE PHARMACYGOODWILL – PICARD449-8600/2458601VAL CUFFYV0003
ASI SERVICE CENTREGRAND BAY6125522/5527AUDIO SOLUTIONS INCV0058
THE PEOPLES SHOPGRAND BAY64414/6130362HELEN TONGEV0068
TI PARADISEGRAND BAY6128866/6142659/2766276G MERRIFIELDV0018
MICHELINE DARROUXIMP. RD-CANEFIELD2757247MICHELINE DARROUXVOO38
MAX MART INC.JIMMIT2357393SHANA NEWTON-WILLIAMSVOO35
CHARLO’S MINI MARTLAPLAINE6146601/4461264GIFFORD CHARLESV0054
FLAMINGO GAS STATIONLODONDERRY2760654HUBERT JAMESV0045
ELIMA LAVINIERLOUBIERE6139620ELIMA LAVINIERV0029
SMART BUYLOUBIERE4406540/6169359KERRY LAWRENCEV0029
CARABIN TINI MARTMAHAUT3156667/2770371LYDIA CARABINV0003
ELIZEE & COMPANYMAHAUT RIVER2770584PAUL ELIZEEVOO37
DIVINE BUSINESS LINKS LTDMARIGOT2651329/6128546DIVINE BUSINESS LINKS LTDV0061
THE VILLAGE PHARMACYMARIGOT225-3860 / 4458176.THE VILLAGE PHARMACYV0056
TI CADEAUMARIGOT445-8232TI CADEAU INCV0027
SUNSHINE SWEET TREATSMERO2764850 / 2457269JANE JOSEPHV0032
BEST 4 LESS MINIMARTPAIX BOUCHE2768181/53278DAVINA DUPIGNYV0067
HELENE CASTRANPETITE SAVANNE6158626HELENE CASTRANV0020
H.H.V. WHITCHURCHPICARD – PORTSMOUTH2551200 EXT4H.H.V. WHITCHURCHV0070
M &C ENTERPRISESPICARD – PORTSMOUTH2758415/53292/90508M & C PAULV0024
ROSS UNIVERSITYPICARD – PORTSMOUTH445-5355ROSS UNIVERSITYV0007
MINIYA’S COMPANYPICARD-P/VILLE-C/FIELD6153382/6122591/2753382H & D LAVINIERV0023
G & A ENTERPRISESPORTSMOUTH445-4865GERAUD LAURIERV0008
MINI CASHPORTSMOUTH445-5604/2773989CLIFFORD PARILLONV0010
NORTHERN FOOD SUPPLIESPORTSMOUTH55698/2253744JIM MC LAWRENCEV0074
OPEN SKIESPORTSMOUTH55158/2251082ANDRINA.MOSESV0027
VALU MAXPORTSMOUTH -ZICACK2767737/53108MC BAIN BOSTONV0026
BY DE FIELD TAVERN & BARPTE. MICHEL2352832VERNARD CHRISTIANV0064
CLOUDS BARPTE. MICHEL6168804/83979HILDRETH LEBLANCV0072
DEPEX COLOR LABROS/PIC/PMTH4482012/2358342DEPEX COLOR LABV0055
A.C. SHILLINGFORD & CO. LTD.ROSEAU4482481/2357788A.C. SHILLINGFORD & CO. LTD.V0053
CHARLES MINI MARTROSEAU4480941/6134182GIFFORD CHARLESV0002
CYBERLAND INC.ROSEAU2357393SHANA NEWTON-WILLIAMSVOO36
FONE SHACKROSEAU6169311PIX N PHONES LTD.V0051
GOOD TO GO HAIR SALOONROSEAU2760800GOOD TO GO HAIR SALOONV0057
GROCERIES PLUS INCROSEAU245-4463/4406663CLAUDIA HENRYVOO34
JACKSONS AND SONSROSEAU448-6850-2762152EGBERT JACKSONV0017
LINCOLN CASSELLROSEAU6141328LINCOLN CASSELLVOO43
NADRA’S CLOTHING & ACCESSORIESROSEAU2453420TAWA SAKAVOO33
FRANCIS ENTERPRISESROSEAU – CROSS ST.2855872KELVIN FRANCISV0022
CIS ENTERPRISESROSEAU – OLD ST.2752929L&K GEORGEV0021
MATSON’S MINI MARTSALISBURY449-7295 / 6525/2455323MATSON FREDERICKV0016
BOYCE JEEP RENTALSOUFRIERE2761656/6130061G ANGOLV0069
OLD SCHOOL BARST. JOSEPH2770119/6157835DONDI FRAMPTONV0071
ORION STARST. JOSEPH6125305/6541ORION STARV0059
JOAN FARRELLSTOCK FARM83108/2655059JOAN FARRELLV0046
NATURE TRAIL MINIMARTSYLVANIA2352929/WAYNE JAMESV0066
GEORGE BRUNEYTHIBAUD2859686/3173477GEORGE BRUNEYV0030
HENRY GEORGETRAFALGAR83032/8062/2762756HENRY GEORGEV0014
NEWTOWN SERVICE STATIONVICTORIA STREET4405408/2454406DEBORAH SHILLINGFORDV0063
GREENS SUPERMARKETWALLHOUSE2450330/4407221GREENS SUPERMARKETV0060
NIURA’S PLACEWESLEY6133813/2857774NIURA REIDV0075
PHEBE’S JAMAICAN RESTAURANTWESLEY2772902/57942CAMILLE PREVOSTV0065
THE GULFWESLEY27607816/6150328KELL ALEXANDERV0025
ANDREW’S MINI MARTWOODFORD HILL4457117CHAD ANDREWV0028
WOODFORDHILL CREDIT UNIONWOODFORD HILL57835/2650856WOODFORDHILL CREDIT UNIONV0062
WOTTEN WAVEN DEVELOPMENT COMMITTEEWOTTEN WAVEN2356074W/ WAVEN COUNCIL OFFICEV0050
DOMLEC OFFICEPORTSMOUTH255-6051DOMLECdomlecport
DOMLEC OFFICEROSEAU255-6007DOMLECdomlecmain