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Dominica Electricity Services
P.O, Box 1593,
18 Castle Street
Roseau, Dominica
enquiries@domlec.dm
767-255-6000

header paug

JUICE is Domlec's new Pay As U Go (PAUG) system replacing Suprima which served the company and its customers for 7years. Suprima, a prepaid utility system out of South Africa, did not wholly support the customer's demand for easier and on demand access to purchasing power. In response, Domlec Information Technology Department took the initiative to address the problem and find a lasting solution to those challenges for both the customer and the company. Here is a simple view of the process.

A BRIEF HISTORY:

Suprima prepaid (Pay As U Go) system installed in October 2003. Ingenico terminals called PV'II were the primary device used to sell power at the vendor's location using dial up connections to the server. Frequent connections problems were experienced.

IT Department devised a way to have vendors connect to Suprima via computers instead and assisted vendors with internet service and computers where necessary to accommodate customers quickly. This improved access to prepaid services at the vendors but most of the limitations remained.

IT Department partnered with Utilisol to develop, test and implement the JUICE system. December 2009, JUICE was installed at Domlec and training on usage of the system was started January 31st, 2010, Suprima was shut down permanently as Domlec's PAUG system and Juice began its role as Domlec's new and improved system. Read on to learn of the benefits this initiative brings to customers.

GLOSSARY

Juice
Domlec's new  prepaid (PAUG) system

Juice Wallet
A facility to allow  customer to deposit money for power into their accounts then retrieve the tokens later in whichever amounts they choose up to the full wallet balance.

Token
A 20 digit number for entering into the meter's keypad

Arrears
Any money you owe the company for electricity.

Vendor
A business place or person who sells power to customers.

Juice Account
A special grouping of all a customer's electricity transactions

IVR
A system that allows you to conduct transactions with the Juice system via telephone.

BENEFITS

1. Purchasing Power (Now Available)

  • You can buy power at your traditional vendors in your hometown and many new locations.
  • You can receive tokens as a printed receipt or a text message on your phone. Let the vendor know how you prefer to receive it.
  • You can ask the vendor to send the token to a cell phone of your choice (eg, your mum at home). Simply provide the vendor with the cell number you wish to use.
  • No need to "keep an emergency token," just deposit your money in your Juice Wallet by telling your vendor you wish to "fund your Wallet."  You can then take your power tokens when and in the amounts you want. You can take up to your full wallet balance.
  • You can "sell" power to yourself from your Juice Wallet using your cell phone or calling our automated menu (Interactive Voice Response) at 2556038 and following the prompts
  • You can retrieve the your last token purchased by calling 255 6038
  • In cases where there are printer issues, you can now have the vendor call out your token to you or write it down for you.
  • You can check your arrears balance at your vendor
  • You can draw tokens from your wallet at any vendor

Purchasing Power: (Coming Soon)

  • You will be able to buy power online using a credit or debit card
  • You will be able to buy power via telephone using a credit or debit card
  • You will be able to buy a scratch card and use it to purchase power online or via IVR or text messaging.

2. Upon Registration:

  • You will be able to transfer money from your wallet to a friend of family member's wallet according to your desire thru your online account.
  • You will be able to manage your account from anywhere online
  • You will have access to your Juice account and see all your transactions online
  • You will be able to view and reprint your tokens from your account from any online computer

PAUG Vendor Locations:

OUTLET LOCATION TEL# VENDOR VENDOR #
A & A LOW PRICE CENTRE CALIBISHIE 245-7008 / 5-7655 ALLIE MATTHEW V0011
BRIZEE'S MART CANEFIELD 448-2087 / 2088 O.D.BRISBANE & SONS V0001
DEE'S INTERNET & COMPUTER SOLUTIONS CASTLE BRUCE 2653836 / 4460353 WILLA CYRILLE V0049
M & N MULTI CHOICE CHANCE 3153839/2957249 NICHOLAS BRUDEY V0048
SALLIAN DEFOE CK/HALL-MASSACRE 4492794 SALLIAN DEFOE VOO40
LOUISMA GEORGE COLIHAUT 2761845/6136187 LOUISMA GEORGE V0073
CABIES CORNER COTTAGE 53656/2758168/6175584 JANET THOMAS V0076
THIS & THAT DUBLANC 2251145 RAYMOND LECOINTE V0031
LEELEE'S HOTSPOT FOND COLE 2457144/3177016 LIANA PRINCE-CHARLES VOO42
SOLO AUTO GOODWILL 2652736 HILARY THOMAS VOO39
BULL'S EYE PHARMACY GOODWILL - PICARD 449-8600/2458601 VAL CUFFY V0003
ASI SERVICE CENTRE GRAND BAY 6125522/5527 AUDIO SOLUTIONS INC V0058
THE PEOPLES SHOP GRAND BAY 64414/6130362 HELEN TONGE V0068
TI PARADISE GRAND BAY 6128866/6142659/2766276 G MERRIFIELD V0018
MICHELINE DARROUX IMP. RD-CANEFIELD 2757247 MICHELINE DARROUX VOO38
MAX MART INC. JIMMIT 2357393 SHANA NEWTON-WILLIAMS VOO35
CHARLO'S MINI MART LAPLAINE 6146601/4461264 GIFFORD CHARLES V0054
FLAMINGO GAS STATION LODONDERRY 2760654 HUBERT JAMES V0045
ELIMA LAVINIER LOUBIERE 6139620 ELIMA LAVINIER V0029
SMART BUY LOUBIERE 4406540/6169359 KERRY LAWRENCE V0029
CARABIN TINI MART MAHAUT 3156667/2770371 LYDIA CARABIN V0003
ELIZEE & COMPANY MAHAUT RIVER 2770584 PAUL ELIZEE VOO37
DIVINE BUSINESS LINKS LTD MARIGOT 2651329/6128546 DIVINE BUSINESS LINKS LTD V0061
THE VILLAGE PHARMACY MARIGOT 225-3860 / 4458176. THE VILLAGE PHARMACY V0056
TI CADEAU MARIGOT 445-8232 TI CADEAU INC V0027
SUNSHINE SWEET TREATS MERO 2764850 / 2457269 JANE JOSEPH V0032
BEST 4 LESS MINIMART PAIX BOUCHE 2768181/53278 DAVINA DUPIGNY V0067
HELENE CASTRAN PETITE SAVANNE 6158626 HELENE CASTRAN V0020
H.H.V. WHITCHURCH PICARD - PORTSMOUTH 2551200 EXT4 H.H.V. WHITCHURCH V0070
M &C ENTERPRISES PICARD - PORTSMOUTH 2758415/53292/90508 M & C PAUL V0024
ROSS UNIVERSITY PICARD - PORTSMOUTH 445-5355 ROSS UNIVERSITY V0007
MINIYA'S COMPANY PICARD-P/VILLE-C/FIELD 6153382/6122591/2753382 H & D LAVINIER V0023
G & A ENTERPRISES PORTSMOUTH 445-4865 GERAUD LAURIER V0008
MINI CASH PORTSMOUTH 445-5604/2773989 CLIFFORD PARILLON V0010
NORTHERN FOOD SUPPLIES PORTSMOUTH 55698/2253744 JIM MC LAWRENCE V0074
OPEN SKIES PORTSMOUTH 55158/2251082 ANDRINA.MOSES V0027
VALU MAX PORTSMOUTH -ZICACK 2767737/53108 MC BAIN BOSTON V0026
BY DE FIELD TAVERN & BAR PTE. MICHEL 2352832 VERNARD CHRISTIAN V0064
CLOUDS BAR PTE. MICHEL 6168804/83979 HILDRETH LEBLANC V0072
DEPEX COLOR LAB ROS/PIC/PMTH 4482012/2358342 DEPEX COLOR LAB V0055
A.C. SHILLINGFORD & CO. LTD. ROSEAU 4482481/2357788 A.C. SHILLINGFORD & CO. LTD. V0053
CHARLES MINI MART ROSEAU 4480941/6134182 GIFFORD CHARLES V0002
CYBERLAND INC. ROSEAU 2357393 SHANA NEWTON-WILLIAMS VOO36
FONE SHACK ROSEAU 6169311 PIX N PHONES LTD. V0051
GOOD TO GO HAIR SALOON ROSEAU 2760800 GOOD TO GO HAIR SALOON V0057
GROCERIES PLUS INC ROSEAU 245-4463/4406663 CLAUDIA HENRY VOO34
JACKSONS AND SONS ROSEAU 448-6850-2762152 EGBERT JACKSON V0017
LINCOLN CASSELL ROSEAU 6141328 LINCOLN CASSELL VOO43
NADRA'S CLOTHING & ACCESSORIES ROSEAU 2453420 TAWA SAKA VOO33
FRANCIS ENTERPRISES ROSEAU - CROSS ST. 2855872 KELVIN FRANCIS V0022
CIS ENTERPRISES ROSEAU - OLD ST. 2752929 L&K GEORGE V0021
MATSON'S MINI MART SALISBURY 449-7295 / 6525/2455323 MATSON FREDERICK V0016
BOYCE JEEP RENTAL SOUFRIERE 2761656/6130061 G ANGOL V0069
OLD SCHOOL BAR ST. JOSEPH 2770119/6157835 DONDI FRAMPTON V0071
ORION STAR ST. JOSEPH 6125305/6541 ORION STAR V0059
JOAN FARRELL STOCK FARM 83108/2655059 JOAN FARRELL V0046
NATURE TRAIL MINIMART SYLVANIA 2352929/ WAYNE JAMES V0066
GEORGE BRUNEY THIBAUD 2859686/3173477 GEORGE BRUNEY V0030
HENRY GEORGE TRAFALGAR 83032/8062/2762756 HENRY GEORGE V0014
NEWTOWN SERVICE STATION VICTORIA STREET 4405408/2454406 DEBORAH SHILLINGFORD V0063
GREENS SUPERMARKET WALLHOUSE 2450330/4407221 GREENS SUPERMARKET V0060
NIURA'S PLACE WESLEY 6133813/2857774 NIURA REID V0075
PHEBE'S JAMAICAN RESTAURANT WESLEY 2772902/57942 CAMILLE PREVOST V0065
THE GULF WESLEY 27607816/6150328 KELL ALEXANDER V0025
ANDREW'S MINI MART WOODFORD HILL 4457117 CHAD ANDREW V0028
WOODFORDHILL CREDIT UNION WOODFORD HILL 57835/2650856 WOODFORDHILL CREDIT UNION V0062
WOTTEN WAVEN DEVELOPMENT COMMITTEE WOTTEN WAVEN 2356074 W/ WAVEN COUNCIL OFFICE V0050
DOMLEC OFFICE PORTSMOUTH 255-6051 DOMLEC domlecport
DOMLEC OFFICE ROSEAU 255-6007 DOMLEC domlecmain

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