Pay As You Go
JUICE is Domlec’s new Pay As U Go (PAUG) system replacing Suprima which served the company and its customers for 7years. Suprima, a prepaid utility system out of South Africa, did not wholly support the customer’s demand for easier and on demand access to purchasing power. In response, Domlec Information Technology Department took the initiative to address the problem and find a lasting solution to those challenges for both the customer and the company. Here is a simple view of the process.
A brief history
Suprima prepaid (Pay As U Go) system installed in October 2003. Ingenico terminals called PV’II were the primary device used to sell power at the vendor’s location using dial up connections to the server. Frequent connections problems were experienced.
IT Department devised a way to have vendors connect to Suprima via computers instead and assisted vendors with internet service and computers where necessary to accommodate customers quickly. This improved access to prepaid services at the vendors but most of the limitations remained.
IT Department partnered with Utilisol to develop, test and implement the JUICE system. December 2009, JUICE was installed at Domlec and training on usage of the system was started January 31st, 2010, Suprima was shut down permanently as Domlec’s PAUG system and Juice began its role as Domlec’s new and improved system. Read on to learn of the benefits this initiative brings to customers.
Glossary
Juice
Domlec’s new prepaid (PAUG) system
Juice Wallet
A facility to allow customer to deposit money for power into their accounts then retrieve the tokens later in whichever amounts they choose up to the full wallet balance.
Token
A 20 digit number for entering into the meter’s keypad
Arrears
Any money you owe the company for electricity.
Vendor
A business place or person who sells power to customers.
Juice Account
A special grouping of all a customer’s electricity transactions
IVR
A system that allows you to conduct transactions with the Juice system via telephone.
Benefits
Purchasing Power
- You can buy power at your traditional vendors in your hometown and many new locations.
- You can receive tokens as a printed receipt or a text message on your phone. Let the vendor know how you prefer to receive it.
- You can ask the vendor to send the token to a cell phone of your choice (eg, your mum at home). Simply provide the vendor with the cell number you wish to use.
- No need to “keep an emergency token,” just deposit your money in your Juice Wallet by telling your vendor you wish to “fund your Wallet.” You can then take your power tokens when and in the amounts you want. You can take up to your full wallet balance.
- You can “sell” power to yourself from your Juice Wallet using your cell phone or calling our automated menu (Interactive Voice Response) at 2556038 and following the prompts
- You can retrieve the your last token purchased by calling 255 6038
- In cases where there are printer issues, you can now have the vendor call out your token to you or write it down for you.
- You can check your arrears balance at your vendor
- You can draw tokens from your wallet at any vendor
Upon Registration:
- You will be able to transfer money from your wallet to a friend of family member’s wallet according to your desire thru your online account.
- You will be able to manage your account from anywhere online
- You will have access to your Juice account and see all your transactions online
- You will be able to view and reprint your tokens from your account from any online computer
PAUG Vendor Locations:
OUTLET | LOCATION | TEL# | VENDOR | VENDOR # |
A & A LOW PRICE CENTRE | CALIBISHIE | 245-7008 / 5-7655 | ALLIE MATTHEW | V0011 |
BRIZEE’S MART | CANEFIELD | 448-2087 / 2088 | O.D.BRISBANE & SONS | V0001 |
DEE’S INTERNET & COMPUTER SOLUTIONS | CASTLE BRUCE | 2653836 / 4460353 | WILLA CYRILLE | V0049 |
M & N MULTI CHOICE | CHANCE | 3153839/2957249 | NICHOLAS BRUDEY | V0048 |
SALLIAN DEFOE | CK/HALL-MASSACRE | 4492794 | SALLIAN DEFOE | VOO40 |
LOUISMA GEORGE | COLIHAUT | 2761845/6136187 | LOUISMA GEORGE | V0073 |
CABIES CORNER | COTTAGE | 53656/2758168/6175584 | JANET THOMAS | V0076 |
THIS & THAT | DUBLANC | 2251145 | RAYMOND LECOINTE | V0031 |
LEELEE’S HOTSPOT | FOND COLE | 2457144/3177016 | LIANA PRINCE-CHARLES | VOO42 |
SOLO AUTO | GOODWILL | 2652736 | HILARY THOMAS | VOO39 |
BULL’S EYE PHARMACY | GOODWILL – PICARD | 449-8600/2458601 | VAL CUFFY | V0003 |
ASI SERVICE CENTRE | GRAND BAY | 6125522/5527 | AUDIO SOLUTIONS INC | V0058 |
THE PEOPLES SHOP | GRAND BAY | 64414/6130362 | HELEN TONGE | V0068 |
TI PARADISE | GRAND BAY | 6128866/6142659/2766276 | G MERRIFIELD | V0018 |
MICHELINE DARROUX | IMP. RD-CANEFIELD | 2757247 | MICHELINE DARROUX | VOO38 |
MAX MART INC. | JIMMIT | 2357393 | SHANA NEWTON-WILLIAMS | VOO35 |
CHARLO’S MINI MART | LAPLAINE | 6146601/4461264 | GIFFORD CHARLES | V0054 |
FLAMINGO GAS STATION | LODONDERRY | 2760654 | HUBERT JAMES | V0045 |
ELIMA LAVINIER | LOUBIERE | 6139620 | ELIMA LAVINIER | V0029 |
SMART BUY | LOUBIERE | 4406540/6169359 | KERRY LAWRENCE | V0029 |
CARABIN TINI MART | MAHAUT | 3156667/2770371 | LYDIA CARABIN | V0003 |
ELIZEE & COMPANY | MAHAUT RIVER | 2770584 | PAUL ELIZEE | VOO37 |
DIVINE BUSINESS LINKS LTD | MARIGOT | 2651329/6128546 | DIVINE BUSINESS LINKS LTD | V0061 |
THE VILLAGE PHARMACY | MARIGOT | 225-3860 / 4458176. | THE VILLAGE PHARMACY | V0056 |
TI CADEAU | MARIGOT | 445-8232 | TI CADEAU INC | V0027 |
SUNSHINE SWEET TREATS | MERO | 2764850 / 2457269 | JANE JOSEPH | V0032 |
BEST 4 LESS MINIMART | PAIX BOUCHE | 2768181/53278 | DAVINA DUPIGNY | V0067 |
HELENE CASTRAN | PETITE SAVANNE | 6158626 | HELENE CASTRAN | V0020 |
H.H.V. WHITCHURCH | PICARD – PORTSMOUTH | 2551200 EXT4 | H.H.V. WHITCHURCH | V0070 |
M &C ENTERPRISES | PICARD – PORTSMOUTH | 2758415/53292/90508 | M & C PAUL | V0024 |
ROSS UNIVERSITY | PICARD – PORTSMOUTH | 445-5355 | ROSS UNIVERSITY | V0007 |
MINIYA’S COMPANY | PICARD-P/VILLE-C/FIELD | 6153382/6122591/2753382 | H & D LAVINIER | V0023 |
G & A ENTERPRISES | PORTSMOUTH | 445-4865 | GERAUD LAURIER | V0008 |
MINI CASH | PORTSMOUTH | 445-5604/2773989 | CLIFFORD PARILLON | V0010 |
NORTHERN FOOD SUPPLIES | PORTSMOUTH | 55698/2253744 | JIM MC LAWRENCE | V0074 |
OPEN SKIES | PORTSMOUTH | 55158/2251082 | ANDRINA.MOSES | V0027 |
VALU MAX | PORTSMOUTH -ZICACK | 2767737/53108 | MC BAIN BOSTON | V0026 |
BY DE FIELD TAVERN & BAR | PTE. MICHEL | 2352832 | VERNARD CHRISTIAN | V0064 |
CLOUDS BAR | PTE. MICHEL | 6168804/83979 | HILDRETH LEBLANC | V0072 |
DEPEX COLOR LAB | ROS/PIC/PMTH | 4482012/2358342 | DEPEX COLOR LAB | V0055 |
A.C. SHILLINGFORD & CO. LTD. | ROSEAU | 4482481/2357788 | A.C. SHILLINGFORD & CO. LTD. | V0053 |
CHARLES MINI MART | ROSEAU | 4480941/6134182 | GIFFORD CHARLES | V0002 |
CYBERLAND INC. | ROSEAU | 2357393 | SHANA NEWTON-WILLIAMS | VOO36 |
FONE SHACK | ROSEAU | 6169311 | PIX N PHONES LTD. | V0051 |
GOOD TO GO HAIR SALOON | ROSEAU | 2760800 | GOOD TO GO HAIR SALOON | V0057 |
GROCERIES PLUS INC | ROSEAU | 245-4463/4406663 | CLAUDIA HENRY | VOO34 |
JACKSONS AND SONS | ROSEAU | 448-6850-2762152 | EGBERT JACKSON | V0017 |
LINCOLN CASSELL | ROSEAU | 6141328 | LINCOLN CASSELL | VOO43 |
NADRA’S CLOTHING & ACCESSORIES | ROSEAU | 2453420 | TAWA SAKA | VOO33 |
FRANCIS ENTERPRISES | ROSEAU – CROSS ST. | 2855872 | KELVIN FRANCIS | V0022 |
CIS ENTERPRISES | ROSEAU – OLD ST. | 2752929 | L&K GEORGE | V0021 |
MATSON’S MINI MART | SALISBURY | 449-7295 / 6525/2455323 | MATSON FREDERICK | V0016 |
BOYCE JEEP RENTAL | SOUFRIERE | 2761656/6130061 | G ANGOL | V0069 |
OLD SCHOOL BAR | ST. JOSEPH | 2770119/6157835 | DONDI FRAMPTON | V0071 |
ORION STAR | ST. JOSEPH | 6125305/6541 | ORION STAR | V0059 |
JOAN FARRELL | STOCK FARM | 83108/2655059 | JOAN FARRELL | V0046 |
NATURE TRAIL MINIMART | SYLVANIA | 2352929/ | WAYNE JAMES | V0066 |
GEORGE BRUNEY | THIBAUD | 2859686/3173477 | GEORGE BRUNEY | V0030 |
HENRY GEORGE | TRAFALGAR | 83032/8062/2762756 | HENRY GEORGE | V0014 |
NEWTOWN SERVICE STATION | VICTORIA STREET | 4405408/2454406 | DEBORAH SHILLINGFORD | V0063 |
GREENS SUPERMARKET | WALLHOUSE | 2450330/4407221 | GREENS SUPERMARKET | V0060 |
NIURA’S PLACE | WESLEY | 6133813/2857774 | NIURA REID | V0075 |
PHEBE’S JAMAICAN RESTAURANT | WESLEY | 2772902/57942 | CAMILLE PREVOST | V0065 |
THE GULF | WESLEY | 27607816/6150328 | KELL ALEXANDER | V0025 |
ANDREW’S MINI MART | WOODFORD HILL | 4457117 | CHAD ANDREW | V0028 |
WOODFORDHILL CREDIT UNION | WOODFORD HILL | 57835/2650856 | WOODFORDHILL CREDIT UNION | V0062 |
WOTTEN WAVEN DEVELOPMENT COMMITTEE | WOTTEN WAVEN | 2356074 | W/ WAVEN COUNCIL OFFICE | V0050 |
DOMLEC OFFICE | PORTSMOUTH | 255-6051 | DOMLEC | domlecport |
DOMLEC OFFICE | ROSEAU | 255-6007 | DOMLEC | domlecmain |